Shipping & Return・配送と返品

All item will be shipped by Australian Post within 1 -2 working days after completion of your payment. For overseas customers, please contact me via email with the item name and quantity, plus your address to determine delivery cost.

In case of the damaged arrival, please email me photograph/s showing the damage with the original packaging within 24 hours of receiving your items. I would like to avoid wasting your time, however I may need your assistance in order to claim the insurance in case of the incident. In that case, please  keep BOTH damaged item and the box until I finalize the claim. I will do my best to arrange a replacement if there is.

As for return, due to the limitations of this small business, no refunds are given “AT THIS TIME”, so please choose carefully. Goods will only be exchanged if they are found to have defects.

 

 Terms & Conditions・ご利用規約

All prices are in Australian Dollars (AUD$) unless otherwise stated.

We do not collect tax on orders outside Australia, but these may be liable to duties at their destination.

We have made every effort to display as accurately as possible the colours and images of my pieces that appear at the online store. However, I cannot guarantee that your computer monitor’s display of any colour will be accurate.

All of our pieces are handmade. Please understand that measurements and glaze colours are a guide only.

Our items are not guaranteed against chipping, accidental breakage nor any deterioration resulting from wear and tear.

Claims against breakage in transit must be lodged within 5 days of receipt and accompanied by photographic evidence with original packaging by Australian Post.

 

Privacy & Security・個人情報の管理

I respect our customer privacy. I do not share or sell any information provided to us by my customers.

 

FAQs・よくあるご質問

Q: Do you conduct Workshops or classes?

A: Yes, I usually have workshop once a year or two in Sydney. I do not advertise anywhere, but it is always fills up quickly among with my subscribers. If you are interested in my workshop, I recommend you to join my mailing list. At the moment, I am not teaching regular pottery classes at any institution.

 

Q: Do you do gift wrap?

A: From next year. I am working on it right now.

 

Q: Do you have a gift voucher?

A: From next year. I am working on it right now.

 

Q: Do you take any commissions?

A: I am afraid, but I am not taking any commissions “at the moment”.

 

Q: Do you do kintsugi for my broken pieces?

A: As kintsugi is very time consuming process, I only accept it if it were the pieces I created “at the moment”. Please do understand that it sometime takes few months to harden lacquer in joints, as I use the real lacquer for food related items.

 

Q: Where else can I purchase your work?

A: There are 3 outlets in Australia.

In addition to these gallery shops, I will sometime attend Artisans’ Markets or Pop ups. If you want to know it in advance, please sign up my eNewsletter.

National Gallery of Australia (gallery shop)
Parkes Place
Parkes, Canberra ACT, AUSTRALIA
02 6240 6420

Small Spaces
674 Bourke St, Redfern NSW, AUSTRALIA
02 9361 4511

Sturt Gallery
Range Rd, Mittagong, NSW, AUSTRALIA
02 4860 2083